Technical Support For Online Programs

Sorry for the trouble.

There are 3 main types of things that can go wrong, accessing your online programs.

Can’t log in
Can log in, but don’t see all of your programs in the menu
Can’t see the videos

I’ve got the most common solutions written below. Please go through the instructions that apply to your situation. It will be the fastest way to get you access to your online programs.

If none of these suggestions work, then use the contact form below. Please let me know exactly what you’re trying to do, what page it’s happening on, and any error messages you see.

If you can’t log in

You can log in from just about any page on my site, You don’t have to use the link in your email receipt. On most pages and posts, there are login links up in the top menu, and on a menu at the bottom of the page.

When you purchase any online program from me, you set your email address and password. Use that same email/password combination to access your online programs.

If you get an ‘Invalid email or password’ message, click on the ‘Forgot your password?’ link below any sign-in form. Enter your email and click the ‘Send me password reset instructions’ button, and follow the direction in the email you receive. Then, you should be able to log in.

If you get an ‘Email address not found’ message, you’re probably using a different email address than the one you used when you purchased the program (it’s the one I sent the receipt to).

If you need to change your email, contact me, and I’ll take care of it.

If you can log in, but you don’t see your online programs (or all of your online programs), in the menu

Log out, and then back in. If that doesn’t solve it, it’s possible you’ve purchased online programs using different email addresses. In that case, send me an email and let me know which programs you’ve purchased, any email addresses you might have used, and which email you’d prefer to use, and I’ll take care of it.

If you can log in, you see your online programs in the menu, but when you go to one of the programs, you can’t see the videos.

The videos are hosted on the same servers Amazon uses to host their stuff. While it’s possible that Amazon’s servers are down, there is a much higher likelihood that there’s a problem with a particular browser, security settings on a network, or a specific device.

The first thing to do is try another device (computer, phone, or tablet), preferably on another network. In other words, if you’re at work, on your computer that’s connected to the work network, pop on your phone and log in there (using the phone network, not the wireless from your office). Make sure you leave enough time for the video to load fully.

If the videos aren’t visible, there’s a good chance it’s either security settings on a browser, or a network. Or something is disabled in your browser. The easiest solution is just to use a different network (if you’re at work, the videos will probably play just fine, at home), or to use a different browser.

If none of this works for you, send me an email, and we’ll get it worked out.